Viva - Privacy Policy

Last updated: February 8, 2024

Viva Fit, Inc. (“Viva Fit”, “we”, “us”, or “our”) is committed to protecting your privacy. Viva Fit provides virtual coaches to help answer your health, exercise, and nutrition questions (the “Service”). We have prepared this Privacy Policy (“Policy”) to describe to you our practices regarding the personal information we collect from users of the Service.

Information We Collect

When you voluntarily provide personal information through your use of our Service, we collect personally identifiable information about you, such as your name and email address. We will not share this information with anyone except as stated in the “Disclosure” section of this Privacy Policy.


To facilitate your use of the Service, Viva Fit may automatically collect certain types of information when you access or use the Service. In order to collect this data, Viva Fit may utilize automated tools and files such as “cookies.” These automated tools and files may reside on our servers or on your mobile device. If you restrict our ability to use automated tools and files, your ability to access and use all or part of the Service may be limited or disabled completely.

You agree that we may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals that are gathered periodically to facilitate the provision of the Service and other services to you.

Use of Information

Viva Fit uses your personally identifiable information primarily to provide you with the Service, to facilitate communication between users, to provide customized content that is of interest to you, and to improve the Service. The information is also used to:

  • Verify your authority to access the Service and to contact you when reasonably necessary.
  • Administer or provide customer support for the Service.
  • Provide you with periodic printed or e-mail communications about new services or upcoming events.
  • Conduct research and analytics, and
  • To respond to user inquiries.

You may opt-out of receiving communications from us by contacting us through our customer support.

Controlling Your Personal Information

You should be aware that when you voluntarily disclose personally identifiable information (e.g. user name, e-mail address) via public areas of the Service, that information, along with any substantive information disclosed in your communication, can be collected, correlated and used by third parties. This includes the input you may provide regarding your own health and fitness. Such activities are beyond the control of Viva Fit, so please be careful when you disclose your information.

Please do not share any personal information, including any personal health information, with us that you expect to keep private. You may modify or request the deletion of any personal information that you have submitted through our Service by contacting us through our customer support.


Viva Fit will not disclose your personal information to third parties except as provided below. For this reason you should not disclose information to Viva Fit that you do not want shared with third parties.

Viva Fit will disclose your personally identifiable information as it believes is reasonably necessary to comply with law, regulation or other governmental authority or to prevent harm to yourself or others.

Viva Fit may also contract with various third parties who help us provide and maintain the Service. For example, we may use a third party to process payments made to us. In these cases, we will use commercially reasonable efforts to prevent such third parties from disclosing your personal information, except for the purpose of providing the services in question. We may also share anonymized information with third parties, but this information will be de-identified to protect your identity.

Finally, Viva Fit may disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Viva Fit’s stock or assets in Viva Fit’s line of business to which this Privacy Policy relates or upon any bankruptcy or other corporate reorganization.

Privacy Committed to California Residents

If you are a resident of California, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Viva Fit to a third party for that party's direct marketing purposes. This right granted to California residents applies only to their activities within the State of California. To make such a request, please contact us at


For your convenience, we may provide links to certain third party websites or referrals to certain third parties’ products or services. If you choose to visit a third party’s website or use its products or services, please be aware that the third party’s privacy policy, and not the Viva Fit Privacy Policy, will govern your activities and any information you disclose while interacting with the third party.


Because any personally identifiable information you submit to Viva Fit is purely voluntary and should not be of a particularly sensitive nature, we employ our standard security measures with respect to this information and do not use special encryption methods at this time. Please note that Viva Fit cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

It is your responsibility to take appropriate steps to protect against unauthorized access.

Collection of Information from Children

We do not knowingly collect, keep, or maintain personally identifiable information from people under the age of 18. If you become aware that your under 13 child has created an account with Viva Fit, or has purchased any of our Services, please notify us at to have the account terminated and the associated data deleted.

Policy Changes

Viva Fit reserves the right to change this Privacy Policy, and will post any revisions at We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Service will be subject to the then-current privacy policy.

No Error-Free Performance

Viva Fit does not guarantee error-free performance under this Privacy Policy. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it.

Legal Notices

This Privacy Policy is subject to the terms in our Terms of Service, available for review at, and which include terms regarding limitations on damages and disclaimers of warranties. Our Terms of Service take precedence over any conflicting provision in this Privacy Policy.


If you have any questions about our privacy practices, please feel free to contact us at: